Store Policy

FAQ

1

​How do I

place an order?

You can place an order at www.natashasomalia.com. You will receive an email confirming your order that includes your order number. If you prefer to order by phone, please call us at 215-264-1100 from Monday – Friday 8am – 8pm EST

2

Payment

& Shipping

We accept cash, VISA, MasterCard, American Express and Debit Cards.

**Update as of 3/01/21: Due to regulations surrounding COVID-19 and statements from our carriers, shipping will be delayed 5 to 8 business days**

 

 

 We use USPS UPS & Fed Ex and ship Priority. We also use USPS to ship First Class. Our normal time to process and ship your order is 3-7 business days. We view orders placed Friday on the next business day.

We are unable to ship on weekends and holidays which will extend order processing. Extended times may also occur during sale periods. We apologize for any inconvenience during these times and thank you for your understanding.

We provide an email shipment notification for every order. In most cases, tracking information can be used to monitor your shipment. *

We urge you to add optional services to help protect against lost orders, theft and damages during transit. At check-out, you have options to select signature confirmation (someone over 18 must be home to sign) and/or insurance (best way to recover damages). We are not responsible for delivery issues that may occur once the carrier accepts the package.

We DO ship INTERNATIONALLY.  Please see shipping information listed under each item. International delivery can take 2-3 times longer than domestic shipping. We work diligently to get orders out quickly to help improve your delivery time.

We are not responsible for customs fees, taxes/VAT, or other related costs.

Please note that using USPS First Class International shipping method is not trackable on-line once it leaves the United States. This is a function of USPS software and outside our control. If you wish to track your order, please choose USPS Priority Mail or FedEx.

Please review your shipping address before paying for your order. Please edit your account details for corrections. If the address you provide is incorrect, there may be a delay with delivery. If your address is incorrect, it may be returned to us. You will be responsible for any costs to re-ship your order.

 *Shipping times may be delayed during sale periods.

 We strive to ship your order as quickly as possible. However, our shipping estimates are not guarantees or promises that a product will ship on a specific day.

Sorry, we are unable to ship to P.O. Boxes.

All items must be shipped to a valid street address.

Shipping charges are based upon the shipment option you select at Checkout. 

Standard Delivery: (3-7 Business Days)

Express Delivery: (2 Business Days)

Delivery to some remote addresses may require up to 2 additional days


 

3

Secure Ordering

& Payment Options

At Natasha Somalia we take privacy and security very seriously. All your personal information will be kept in the strictest confidence. We do not "track" our customers, and will never sell the information we collect to a third party. 

We accept cash, VISA, MasterCard, American Express and Debit Cards. 

4

Returns

Refunds

RETURN POLICY We are committed to our customer's satisfaction with our merchandise beyond the point of sale. Unfortunately, ALL sales are FINAL with Natasha Somalia Products, we do not offer refunds, exchanges or credits on salon services except for replacing damaged products.

 

LOST/STOLEN PACKAGES If your package has been lost/stolen, please contact your mail carrier and file a dispute.

 

USPS Customer Service Contact Number:(800) 275-8777

 

Fedex Customer Service Contact Number:(800) 463-3339

215-264-1100 7150 Germantown Ave, Philadelphia, PA 19119, USA

Natasha Somalia Shampoos and Conditioners

© 2021  NATASHA SOMALIA ALL RIGHTS RESERVED